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E-commerce

Delivery Experience Survey Template

Measure satisfaction with shipping speed and delivery condition.

5 questions ~3 min to complete CSAT

What this survey is for

Improve fulfillment and last-mile delivery.

Example questions

  1. 1

    How satisfied are you with your delivery?

    CSAT

  2. 2

    Did your order arrive on time?

    Single choice

  3. 3

    Did your order arrive in good condition?

    Yes / No

  4. 4

    How would you rate the delivery updates / tracking?

    Rating

  5. 5

    How could we improve delivery?

    Open text

  • Send the delivery experience survey at the moment it's most relevant to the respondent.
  • Keep it short — every extra question lowers completion.
  • Always include at least one open-text question so AI can surface themes.
  • Segment responses by audience and touchpoint to find what to fix first.
  • Close the loop with respondents when you act on their feedback.

Recommended for these industries

E-commerce

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Delivery CSATOn-time rate sentimentDamage reports

Frequently asked questions

Launch your delivery experience survey in minutes

Customize the questions, send it to your audience, and let AI surface the themes that matter.

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