Refund & Cancellation Policy

1. Subscriptions

surveys.expert offers free and paid subscription plans.

Paid subscriptions renew automatically unless cancelled before the next billing date.

By subscribing, you authorize surveys.expert or its payment provider to charge the applicable fees and taxes.

2. Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@surveys.expert.

Cancellation stops future billing.

After cancellation, you may continue using paid features until the end of your current billing period unless otherwise stated.

3. Refund window

For first-time paid subscriptions, we may offer a refund within 7 days of the initial purchase if:

• the refund request is submitted within 7 days
• the account has not been used excessively
• the account has not violated our Terms or policies
• the subscription is not an enterprise, custom, or one-time service plan

Refund requests should be sent to: support@surveys.expert

4. Non-refundable cases

Refunds may not be available for:

• renewal payments
• monthly subscriptions after the refund window
• accounts with heavy usage
• accounts that violated our Terms or policies
• enterprise or custom contracts
• setup fees
• professional services
• add-ons already used
• discounted or promotional plans unless stated otherwise

5. Yearly plans

If you cancel a yearly plan, the subscription will remain active until the end of the paid term.

Yearly plans are not automatically refunded on a prorated basis unless required by law or agreed in writing.

6. Failed payments

If payment fails, we may notify you and attempt to process payment again.

If payment remains unpaid, we may downgrade, suspend, or restrict access to paid features.

7. Plan changes

If you upgrade, the new plan may apply immediately and additional charges may be prorated.

If you downgrade, the downgrade may apply at the next billing cycle unless otherwise stated.

8. Taxes

Prices may exclude taxes unless clearly stated. You are responsible for any applicable taxes based on your billing location.

9. Consumer law

Nothing in this policy limits any mandatory refund or cancellation rights you may have under applicable consumer protection laws.