NPS Survey for Hotels
Measure how likely guests are to recommend your hotel and uncover what makes a stay memorable. This NPS survey is tuned for hospitality, with follow-ups covering rooms, service, and dining.
Survey questions
- 1
How likely are you to recommend our hotel to a friend?
The core 0–10 NPS question.
- 2
What stood out most about your stay?
Single choice: rooms, service, dining, location, value.
- 3
How would you rate the cleanliness of your room?
- 4
What could we have done to make your stay better?
Open text for AI theming.
Why it matters
Guest loyalty and public reviews are tightly linked. NPS gives hotels a loyalty benchmark and, captured at the right time, lets you guide happy guests to reviews and recover unhappy ones privately.
- Send NPS within 24 hours of checkout.
- Use an in-stay pulse to enable service recovery before checkout.
- Segment scores by property and room type.
- Invite promoters to leave a public review.
Frequently asked questions
Related pages
Measure guest satisfaction with their hotel stay.
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