Customer Experience
CES Survey Template
Measure how easy it was for customers to get help or complete a task.
3 questions ~2 min to complete CES
What this survey is for
Reduce effort in support and self-service journeys.
Example questions
- 1
How easy was it to resolve your issue today?
CES
- 2
What type of issue did you have?
Single choice
- 3
What made this experience easy or difficult?
Open text
- Send the ces survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Recommended for these industries
CES scoreEffort by issue typeHigh-effort drivers
Frequently asked questions
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