CSAT Survey Template
Measure customer satisfaction after an interaction or purchase.
What this survey is for
Capture satisfaction at key touchpoints to spot friction early.
Example questions
- 1
How satisfied are you with your recent experience?
CSAT
- 2
What were you trying to accomplish?
Single choice
- 3
What went well?
Multiple choice
- 4
Any other comments?
Open text
- Send the csat survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Recommended for these industries
See recommended surveys and KPIs for Banking & Financial Services.
See recommended surveys and KPIs for Hotels & Hospitality.
See recommended surveys and KPIs for Food Delivery.
See recommended surveys and KPIs for Healthcare.
See recommended surveys and KPIs for Retail.
See recommended surveys and KPIs for Telecom.
Frequently asked questions
Related templates
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Measure how easy it was for customers to get help or complete a task.
Understand how well a customer complaint was handled and resolved.
Gauge long-term loyalty, repeat intent, and emotional connection.
Survey guides using this template
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