What should a food delivery survey ask?

Cover food quality, order accuracy, delivery timing, and courier experience separately so you can route each issue to the right team.

How do you reduce churn after a bad delivery?

Trigger a CSAT survey right after delivery, detect low scores, and follow up quickly with recovery — before the customer abandons the app.

Customer Feedback Surveys for Food Delivery

Speed and accuracy decide whether customers reorder. surveys.expert helps food delivery brands measure satisfaction with food quality, timing, and couriers — and uses AI to separate restaurant issues from delivery issues.

Common challenges

Hard to tell whether a bad order is the restaurant's or the courier's fault.
Late and incorrect orders quietly kill reorder rates.
Driver and packaging issues hide in free-text complaints.
Promo-driven users churn after the first disappointing order.

Recommended survey types

Order feedback

Capture food quality and accuracy per order.

Delivery feedback

Measure timing, courier, and packaging.

CSAT

Track satisfaction right after delivery.

NPS

Benchmark loyalty and reorder intent.

Recommended templates for Food Delivery

Food Delivery Experience Survey

Measure satisfaction across ordering, delivery, and food quality.

Delivery Experience Survey

Measure satisfaction with shipping speed and delivery condition.

CSAT Survey

Measure customer satisfaction after an interaction or purchase.

NPS Survey

Measure customer loyalty with a standard Net Promoter Score survey.

Meal Subscription Feedback Survey

Understand satisfaction and churn risk for meal subscriptions.

Complaint Resolution Survey

Understand how well a customer complaint was handled and resolved.

Survey guides for Food Delivery

NPS Survey for Restaurants

A ready-to-use NPS survey for restaurants. Measure guest loyalty, find what drives repeat visits, and analyze feedback with AI. Free template included.

Question guides for Food Delivery

Best NPS Survey Questions

The best NPS survey questions with examples and follow-ups. Learn how to phrase the NPS question and what to ask next to get actionable feedback.

Best CSAT Follow-up Questions

The best CSAT follow-up questions to ask after the satisfaction score. Turn a single rating into actionable insight with the right follow-ups.

Order satisfaction (CSAT)

Satisfaction per delivered order.

On-time delivery sentiment

Perceived timeliness of delivery.

Reorder rate

Share of customers who order again.

Net Promoter Score (NPS)

Loyalty and word-of-mouth.

How satisfied are you with your recent order?
Did your order arrive on time?
How would you rate the condition the food arrived in?
How likely are you to order from us again?

Separate restaurant quality issues from delivery and courier issues.
Detect packaging and temperature complaints automatically.
Flag first-order disappointments that predict churn.

Frequently asked questions

Start measuring what matters in Food Delivery

Pick a recommended template, customize it, and let AI turn responses into clear actions.