NPS Survey for Restaurants
Measure how likely your guests are to recommend your restaurant and uncover exactly what keeps them coming back. This NPS survey is tuned for restaurants and food service, with follow-up questions that separate food, service, and atmosphere.
Survey questions
- 1
How likely are you to recommend our restaurant to a friend?
The core 0–10 NPS question.
- 2
What was the main reason for your score?
Single choice: food, service, atmosphere, value, speed.
- 3
How would you rate the quality of your food?
- 4
How was the service from our team?
- 5
What could we do to make your next visit better?
Open text for AI theming.
Why it matters
Restaurants live on repeat visits and word of mouth. NPS gives you a single loyalty number to track over time, while the follow-up questions tell you whether to invest in the kitchen, the floor, or the atmosphere.
- Trigger the survey shortly after the visit via QR code on the receipt.
- Keep it under five questions so diners actually finish it.
- Always include one open-text question to capture the 'why'.
- Segment scores by location and shift to spot inconsistency.
Frequently asked questions
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