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Post-Purchase Survey for E-commerce

Capture satisfaction right after the order arrives and learn what drives repeat purchases — or returns. This post-purchase survey is tuned for e-commerce, covering product, delivery, and expectations.

Survey questions

  1. 1

    How satisfied are you with your recent order?

    Core CSAT question.

  2. 2

    Did the product match the description and photos?

    Yes/No to predict returns.

  3. 3

    How satisfied were you with delivery?

  4. 4

    How likely are you to buy from us again?

    Repeat-purchase intent.

Why it matters

The moment after delivery is the richest feedback window in e-commerce. A post-purchase survey catches expectation gaps that cause returns and identifies what turns first-time buyers into repeat customers.

  • Send 1–3 days after delivery, not at checkout.
  • Ask whether the product matched expectations to predict returns.
  • Segment by product and category to fix the right pages.
  • Use AI to theme comments and flag quality issues.

Frequently asked questions

Launch this post-purchase survey today

Customize the template, send it to your audience, and let AI surface the themes that matter.

Related pages

Post-Purchase Survey template

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