Privacy Policy

This document is provided as a general starting point and does not constitute legal advice. Please review it with a qualified lawyer for your jurisdiction before relying on it.

This Privacy Policy explains how surveys.expert collects, uses, stores, shares, and protects personal data when you use our website, platform, AI tools, survey builder, analytics features, and related services.

This Privacy Policy is intended to reflect common international privacy standards, including principles of transparency, purpose limitation, data minimization, security, access rights, and accountability.

1. Who we are

surveys.expert is an AI-powered survey creation and feedback intelligence platform.

For questions about this Privacy Policy, contact:

Email: support@surveys.expert

2. Important roles

Depending on how the platform is used, surveys.expert may act as either a data controller or a data processor.

When we collect information directly from visitors, account users, or customers for our own purposes, we act as a data controller.

When a customer uses surveys.expert to collect survey responses from respondents, the customer is usually the data controller and surveys.expert acts as a data processor or service provider.

Customers are responsible for providing privacy notices to their respondents and ensuring they have a valid legal basis to collect and process survey responses.

3. Information we collect

We may collect the following categories of information.

Account information:

name
email address
password or authentication details
company name
workspace name
role and permissions
profile settings

Billing information:

billing name
billing email
plan details
payment status
invoice details
transaction records

Payment card details are processed by our payment provider. We do not intentionally store full card numbers on our own servers.

Usage information:

pages visited
features used
surveys created
templates used
AI interactions
response counts
login activity
device and browser information
IP address
approximate location based on IP
referral source

Survey content and respondent data: Depending on how customers use the platform, surveys.expert may process:

survey questions
survey logic
survey settings
respondent answers
open-text responses
names
email addresses
phone numbers
company details
uploaded files
metadata such as submission time, device type, browser, and source URL

Customers decide what data they collect through their surveys.

AI input and output data: We may process prompts, survey goals, survey questions, survey responses, and generated AI outputs to provide AI-powered features such as survey generation, question improvement, sentiment analysis, topic extraction, and insights.

4. How we use information

We use personal data to:

provide and operate surveys.expert
create and manage accounts
authenticate users
process payments and subscriptions
provide customer support
generate surveys using AI
analyze survey responses using AI
improve survey templates and product functionality
monitor performance and security
prevent fraud, abuse, and misuse
communicate service updates
comply with legal obligations
enforce our Terms and policies

5. Legal bases for processing

Where applicable law requires a legal basis, we rely on one or more of the following:

performance of a contract
consent
legitimate interests
compliance with legal obligations
protection of rights, safety, and security

For survey responses, the customer is usually responsible for determining the appropriate legal basis.

6. Cookies and similar technologies

We may use cookies and similar technologies to:

keep users logged in
remember preferences
measure website performance
understand product usage
improve marketing
protect against abuse

Where required, we will request consent for non-essential cookies.

Users may manage cookies through browser settings or cookie controls where available.

7. AI and third-party processors

To provide AI features, surveys.expert may send relevant prompts, survey questions, and response content to AI service providers.

We aim to limit the data sent to what is necessary to provide the requested feature.

Customers should avoid submitting sensitive personal data into AI features unless they have the required legal basis and safeguards.

We may also use third-party providers for hosting, payments, analytics, email, authentication, support, and security.

9. International data transfers

Because surveys.expert is an online SaaS platform, personal data may be processed in countries outside the user's or respondent's country.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, or other legally recognized transfer mechanisms.

10. Data retention

We keep personal data only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining security.

Customers may delete surveys and responses from their accounts, subject to backup retention and legal requirements.

11. Data security

We use reasonable technical and organizational measures designed to protect personal data, including access controls, encryption where appropriate, monitoring, and restricted access.

No online service is completely secure. Users are responsible for protecting login credentials and managing workspace access.

12. Your privacy rights

Depending on your location, you may have rights to:

access your personal data
correct inaccurate data
delete data
restrict processing
object to processing
withdraw consent
request data portability
opt out of certain sharing or targeted advertising
limit the use of sensitive personal data
complain to a data protection authority

To exercise rights, contact support@surveys.expert.

We may need to verify your identity before responding.

If you are a survey respondent, we may direct your request to the customer who created the survey, because they usually control the survey data.

13. Children's data

surveys.expert is not intended for children under 13, or a higher age where local law requires.

Customers should not knowingly collect children's data through surveys.expert unless legally permitted and with appropriate consent.

14. Business customers and respondents

If you respond to a survey created by one of our customers, that customer controls the survey and determines how your response will be used.

surveys.expert processes the response on behalf of the customer.

You should review the survey creator's privacy notice for details about their use of your data.

15. Marketing communications

We may send product updates, onboarding messages, and marketing communications to users.

You can opt out of marketing emails at any time. We may still send transactional or service-related messages.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If changes are material, we will take reasonable steps to notify users.

17. Contact

For privacy questions or requests: