Product
Website Usability CES Survey Template
Measure how easy it is to find information and complete tasks on your website. Recommended timing: on task completion or exit.
3 questions ~2 min to complete CES
What this survey is for
Reduce friction in navigation, search and key website flows.
Example questions
- 1
How easy was it to find what you were looking for today?
CES
- 2
What did you visit our website to do?
Single choice
- 3
What made your visit easy or difficult?
Open text
- Send the website usability ces survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
CES score & trendPage friction breakdownHigh-effort drivers
Frequently asked questions
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