Product
Product Usability Survey Template
Measure how intuitive and easy your product is to use.
4 questions ~2 min to complete CES
What this survey is for
Find usability blockers and reduce support load.
Example questions
- 1
How easy is our product to use?
CES
- 2
I can accomplish what I need without help.
Opinion scale
- 3
Where do you get stuck most often?
Single choice
- 4
What's the most confusing part of the product?
Open text
- Send the product usability survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Usability scoreFriction pointsLearnability
Frequently asked questions
Related templates
Product Feedback Survey
Collect structured feedback about your product features and usability.
Feature Request Survey
Let users tell you what to build next.
Beta Testing Survey
Gather feedback from beta users on new functionality.
Mobile App Feedback Survey
Collect feedback specific to your mobile app experience.
Website Experience Survey
Understand how visitors experience your website.
UX Research Survey
Run discovery research to understand user needs and behavior.