E-commerce
Product Quality Survey Template
Assess perceived quality of a purchased product.
5 questions ~3 min to complete CSAT
What this survey is for
Catch quality issues and reduce returns.
Example questions
- 1
How would you rate the quality of your product?
Rating
- 2
Did the product match its description?
Yes / No
- 3
The product met my expectations.
Opinion scale
- 4
Would you buy this product again?
Single choice
- 5
What could improve the product?
Open text
- Send the product quality survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Quality ratingExpectation gapReturn risk
Frequently asked questions
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