E-commerce
Online Store Experience Survey Template
Evaluate the overall online shopping experience on your site.
4 questions ~2 min to complete CSAT
What this survey is for
Improve navigation, search, and product discovery.
Example questions
- 1
How satisfied are you with our online store?
CSAT
- 2
How easy was it to find what you were looking for?
CES
- 3
What did you enjoy?
Multiple choice
- 4
What would make our store better?
Open text
- Send the online store experience survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Recommended for these industries
Store CSATFindabilityNavigation friction
Frequently asked questions
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