Product
Mobile App CES Survey Template
Measure how easy it is to get things done in your mobile app. Recommended timing: after a key in-app task.
3 questions ~2 min to complete CES
What this survey is for
Find the in-app tasks where users struggle most.
Example questions
- 1
How easy was it to complete what you set out to do in the app?
CES
- 2
What were you trying to do?
Single choice
- 3
What made it easy or difficult?
Open text
- Send the mobile app ces survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
CES score & trendTask friction breakdownHigh-effort drivers
Frequently asked questions
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