Ecommerce Customer Satisfaction Survey Template
Measure satisfaction across the full purchase journey — ordering, delivery and product quality.
What this survey is for
Send within a day or two of delivery to capture the complete shopping experience while it is fresh.
Example questions
- 1
How satisfied are you with your overall shopping experience?
CSAT
- 2
How easy was it to find and order what you wanted?
CES
- 3
Did your order arrive when expected?
Single choice
- 4
Was your order complete and in good condition?
Single choice
- 5
How satisfied are you with the quality of the product(s)?
CSAT
- 6
How likely are you to shop with us again?
Single choice
- 7
What is the one thing we should improve?
Open text
- Send the ecommerce customer satisfaction survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
Related templates
Gather feedback immediately after a customer completes a purchase.
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Measure satisfaction with shipping speed and delivery condition.
Assess perceived quality of a purchased product.
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Evaluate the overall online shopping experience on your site.