Complaint Resolution Survey Template
Understand how well a customer complaint was handled and resolved.
What this survey is for
Track resolution quality and recover at-risk relationships.
Example questions
- 1
Was your complaint fully resolved?
Yes / No
- 2
How satisfied are you with how your complaint was handled?
CSAT
- 3
How easy was it to get your issue resolved?
CES
- 4
How long did it take to resolve?
Single choice
- 5
What could we have done better?
Open text
- Send the complaint resolution survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
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Frequently asked questions
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