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E-commerce

Checkout Experience Survey Template

Pinpoint friction in your checkout and payment flow.

4 questions ~2 min to complete CES

What this survey is for

Reduce cart abandonment and improve conversion.

Example questions

  1. 1

    How easy was it to complete your checkout?

    CES

  2. 2

    Did you experience any issues during checkout?

    Single choice

  3. 3

    Were the shipping costs clear before payment?

    Yes / No

  4. 4

    How could we make checkout smoother?

    Open text

  • Send the checkout experience survey at the moment it's most relevant to the respondent.
  • Keep it short — every extra question lowers completion.
  • Always include at least one open-text question so AI can surface themes.
  • Segment responses by audience and touchpoint to find what to fix first.
  • Close the loop with respondents when you act on their feedback.

Recommended for these industries

E-commerce

See recommended surveys and KPIs for E-commerce.

Checkout effortAbandonment reasonsPayment friction

Frequently asked questions

Launch your checkout experience survey in minutes

Customize the questions, send it to your audience, and let AI surface the themes that matter.

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