Healthcare
Appointment Experience Survey Template
Evaluate scheduling, wait times, and the visit itself.
4 questions ~2 min to complete CES
What this survey is for
Reduce wait times and improve visit flow.
Example questions
- 1
How easy was it to schedule your appointment?
CES
- 2
How long did you wait past your appointment time?
Single choice
- 3
How would you rate your visit overall?
Rating
- 4
How could we improve the appointment experience?
Open text
- Send the appointment experience survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Recommended for these industries
Booking effortWait-time satisfactionVisit rating