What does this CSAT survey measure?

It measures satisfaction with a specific experience on a short scale, plus follow-ups that explain what drove the rating.

When should I send it?

Trigger it right after the relevant interaction, while the experience is fresh.

How long does the Patient Satisfaction Survey take to complete?

It has 5 questions and typically takes a couple of minutes, keeping completion rates high.

Healthcare

Patient Satisfaction Survey Template

Measure patient satisfaction with care and service.

5 questions ~3 min to complete CSAT

What this survey is for

Improve patient experience and care quality.

Example questions

1
How satisfied were you with your overall care?
CSAT
2
The staff treated me with respect and compassion.
Opinion scale
3
My care provider explained things clearly.
Opinion scale
4
How would you rate the cleanliness of the facility?
Rating
5
How could we improve your care experience?
Open text

Send the patient satisfaction survey at the moment it's most relevant to the respondent.
Keep it short — every extra question lowers completion.
Always include at least one open-text question so AI can surface themes.
Segment responses by audience and touchpoint to find what to fix first.
Close the loop with respondents when you act on their feedback.

Recommended for these industries

Healthcare

See recommended surveys and KPIs for Healthcare.

Patient satisfactionCare qualityRecommendation rate

Frequently asked questions

Launch your patient satisfaction survey in minutes

Customize the questions, send it to your audience, and let AI surface the themes that matter.

Related templates

Appointment Experience Survey

Evaluate scheduling, wait times, and the visit itself.

Clinic Feedback Survey

Collect general feedback about a clinic or practice.

Survey guides using this template

Patient Satisfaction Survey for Healthcare

A patient satisfaction survey for clinics and healthcare providers. Measure care quality and communication, and theme feedback with AI. Free template.