Support Quality Survey Template
Evaluate the quality and helpfulness of your support team.
What this survey is for
Coach support teams and improve first-contact resolution.
Example questions
- 1
How satisfied are you with the support you received?
CSAT
- 2
Was your issue resolved in a single contact?
Yes / No
- 3
The agent was knowledgeable and helpful.
Opinion scale
- 4
How easy was it to reach support?
CES
- 5
How could our support experience be improved?
Open text
- Send the support quality survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
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