SaaS NPS Survey Template
Measure subscriber loyalty to your software with NPS and targeted follow-ups. Recommended frequency: quarterly.
What this survey is for
Track loyalty by plan and cohort, and catch churn risk before renewal.
Example questions
- 1
How likely are you to recommend our product to a colleague?
NPS
- 2
What is the main reason for your score?
Single choice
- 3
What is the one thing we could do to earn a higher score?
Open text
- 4
What do you value most about the product?
Open text
- Send the saas nps survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
Related templates
Measure customer loyalty with a standard Net Promoter Score survey.
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