SaaS Customer Satisfaction Survey Template
Measure how satisfied subscribers are with your software, onboarding and support.
What this survey is for
Send after onboarding, a support interaction or on a regular cadence to track satisfaction across the subscriber lifecycle.
Example questions
- 1
How satisfied are you with the product overall?
CSAT
- 2
How well does the product meet the needs you signed up for?
CSAT
- 3
How easy is it to accomplish your day-to-day tasks in the product?
CES
- 4
How satisfied are you with the support you've received?
Single choice
- 5
How likely are you to renew your subscription?
Single choice
- 6
What is the one thing we could do to improve the product for you?
Open text
- Send the saas customer satisfaction survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
Related templates
Measure customer loyalty with a standard Net Promoter Score survey.
Measure customer satisfaction after an interaction or purchase.
Measure how satisfied shoppers are with your store experience, staff and product selection.
Measure how easy it was for customers to get help or complete a task.
Understand how well a customer complaint was handled and resolved.
Gauge long-term loyalty, repeat intent, and emotional connection.