SaaS Customer Satisfaction Survey Template
Measure how satisfied subscribers are with your software, onboarding and support.
What this survey is for
Send after onboarding, a support interaction or on a regular cadence to track satisfaction across the subscriber lifecycle.
Example questions
- 1
How satisfied are you with the product overall?
CSAT
- 2
How well does the product meet the needs you signed up for?
CSAT
- 3
How easy is it to accomplish your day-to-day tasks in the product?
CES
- 4
How satisfied are you with the support you've received?
Single choice
- 5
How likely are you to renew your subscription?
Single choice
- 6
What is the one thing we could do to improve the product for you?
Open text
- Send the saas customer satisfaction survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
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