What does this NPS survey measure?

It measures customer loyalty on a 0–10 scale and classifies respondents as promoters, passives, or detractors, with a follow-up that explains the score.

How often should I run it?

Run a relationship NPS quarterly to track trend, and transactional NPS continuously after key interactions.

How long does the Professional Services Feedback Survey take to complete?

It has 5 questions and typically takes a couple of minutes, keeping completion rates high.

Industry-Specific

Professional Services Feedback Survey Template

Gather client feedback on a professional services engagement.

5 questions ~3 min to complete NPS

What this survey is for

Improve delivery quality and client relationships.

Example questions

1
How likely are you to recommend our services?
NPS
2
The team delivered on what was promised.
Opinion scale
3
Communication throughout the engagement was clear.
Opinion scale
4
How would you rate the value you received?
Rating
5
How could we serve you better?
Open text

Send the professional services feedback survey at the moment it's most relevant to the respondent.
Keep it short — every extra question lowers completion.
Always include at least one open-text question so AI can surface themes.
Segment responses by audience and touchpoint to find what to fix first.
Close the loop with respondents when you act on their feedback.

Client NPSDelivery qualityRelationship strength