Industry-Specific
Marketplace Buyer Feedback Survey Template
Measure buyer trust and satisfaction on your marketplace.
5 questions ~3 min to complete CSAT
What this survey is for
Improve buyer confidence and conversion.
Example questions
- 1
How satisfied are you with buying on our marketplace?
CSAT
- 2
I trust the sellers and products on this platform.
Opinion scale
- 3
How easy was it to find and buy what you wanted?
CES
- 4
What would make you buy more often?
Single choice
- 5
What would improve your buying experience?
Open text
- Send the marketplace buyer feedback survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Buyer CSATTrust indexRepeat intent
Frequently asked questions
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