Industry-Specific
Logistics Delivery Feedback Survey Template
Measure satisfaction with freight, courier, or logistics delivery.
5 questions ~3 min to complete CSAT
What this survey is for
Improve delivery reliability and visibility.
Example questions
- 1
How satisfied are you with this delivery?
CSAT
- 2
Was your shipment on time?
Single choice
- 3
Did your shipment arrive undamaged?
Yes / No
- 4
How would you rate shipment tracking and updates?
Rating
- 5
How could we improve our logistics service?
Open text
- Send the logistics delivery feedback survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Delivery CSATOn-time rateTracking quality
Frequently asked questions
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