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Customer Experience

Live Chat Feedback Survey Template

Collect feedback right after a live chat conversation.

4 questions ~2 min to complete CSAT

What this survey is for

Optimize chat response quality and speed.

Example questions

  1. 1

    How satisfied were you with this chat?

    CSAT

  2. 2

    How would you rate the response time?

    Rating

  3. 3

    Did the chat resolve your question?

    Yes / No

  4. 4

    Anything the agent could have done better?

    Open text

  • Send the live chat feedback survey at the moment it's most relevant to the respondent.
  • Keep it short — every extra question lowers completion.
  • Always include at least one open-text question so AI can surface themes.
  • Segment responses by audience and touchpoint to find what to fix first.
  • Close the loop with respondents when you act on their feedback.

Chat CSATResponse-time sentimentResolution rate

Frequently asked questions

Launch your live chat feedback survey in minutes

Customize the questions, send it to your audience, and let AI surface the themes that matter.

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