Healthcare CES Survey Template
Measure how easy it is for patients to access and manage their care. Recommended timing: after an appointment or request.
What this survey is for
Reduce effort in booking, admissions, billing and follow-up care.
Example questions
- 1
How easy was it to get the care or answer you needed?
CES
- 2
What required the most effort?
Single choice
- 3
What could we do to make things easier for you?
Open text
- Send the healthcare ces survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
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