What does this NPS survey measure?

It measures customer loyalty on a 0–10 scale and classifies respondents as promoters, passives, or detractors, with a follow-up that explains the score.

How often should I run it?

Run a relationship NPS quarterly to track trend, and transactional NPS continuously after key interactions.

How long does the Guest Satisfaction Survey take to complete?

It has 4 questions and typically takes a couple of minutes, keeping completion rates high.

Hospitality

Guest Satisfaction Survey Template

General guest satisfaction for any hospitality venue.

4 questions ~2 min to complete NPS

What this survey is for

Benchmark guest happiness and loyalty.

Example questions

1
How likely are you to recommend us to friends or family?
NPS
2
How satisfied were you overall?
CSAT
3
What did you love most?
Multiple choice
4
Tell us about your experience.
Open text

Send the guest satisfaction survey at the moment it's most relevant to the respondent.
Keep it short — every extra question lowers completion.
Always include at least one open-text question so AI can surface themes.
Segment responses by audience and touchpoint to find what to fix first.
Close the loop with respondents when you act on their feedback.

Recommended for these industries

Hotels & Hospitality

See recommended surveys and KPIs for Hotels & Hospitality.

Guest NPSExperience driversLoyalty

Frequently asked questions

Launch your guest satisfaction survey in minutes

Customize the questions, send it to your audience, and let AI surface the themes that matter.

Related templates

Hotel Stay Feedback Survey

Measure guest satisfaction with their hotel stay.

Restaurant Experience Survey

Gather feedback on food, service, and ambiance.