Customer Support NPS Survey Template
Measure loyalty right after a support interaction. Recommended frequency: after ticket resolution, capped per customer per month.
What this survey is for
See how support experiences shape overall loyalty, not just case satisfaction.
Example questions
- 1
After this support experience, how likely are you to recommend us?
NPS
- 2
My issue was resolved to my satisfaction.
Opinion scale
- 3
What mattered most in this interaction?
Single choice
- 4
What could we improve about our support?
Open text
- Send the customer support nps survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
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