Customer Support CES Survey Template
Measure how easy it was to get help from support. Recommended timing: right after ticket resolution.
What this survey is for
Find high-effort support journeys before they drive churn.
Example questions
- 1
How easy was it to get your issue resolved by our support team?
CES
- 2
How many times did you have to contact us about this issue?
Single choice
- 3
Which channel did you mainly use?
Single choice
- 4
What made this experience easy or difficult?
Open text
- Send the customer support ces survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
Frequently asked questions
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