Call Center Feedback Survey Template
Measure satisfaction with a phone support experience.
What this survey is for
Improve call handling, wait times, and agent performance.
Example questions
- 1
How satisfied are you with your call experience?
CSAT
- 2
How would you rate the wait time before reaching an agent?
Rating
- 3
The agent was professional and courteous.
Opinion scale
- 4
Was your issue resolved on this call?
Yes / No
- 5
What would have made this call better?
Open text
- Send the call center feedback survey at the moment it's most relevant to the respondent.
- Keep it short — every extra question lowers completion.
- Always include at least one open-text question so AI can surface themes.
- Segment responses by audience and touchpoint to find what to fix first.
- Close the loop with respondents when you act on their feedback.
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Frequently asked questions
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